Patient Information

About the centre

The team of experienced healthcare practitioners and staff at Bertha Street Medical & Dental Centre are committed to providing quality family medical care. The modern facility provides dedicated General Practice, Dental and Allied Health services alongside treatment and procedural areas with Nursing support and Pathology. The centre is open 365 days a year, offers GP appointments with a majority of services bulk billed.

Address

21-25 Bertha Street
Caboolture QLD 4510
Get Directions

Telephone

07 5316 8222

Parking

Free parking is available on-site.

Public transport

Our centre can easily be reached by train and bus. The closest bus stop is on George St, opposite Caboolture State School. Caboolture Train Station is located just 200m from the centre.

Feedback

This brochure has been designed to provide patients with relevant and up-to-date information about this practice. For more information, please see the Receptionist or Practice Manager.

Family care

The doctors in this centre are recognised as specialist family practitioners and are committed to providing comprehensive medical care to the community.

After-hours care

Please contact the following after-hours medical service 07 5316 8222 .
FOR ALL EMERGENCIES PHONE 000.

Accident Care

This centre has a well equipped treatment room that enables doctors to cater for minor accidents and emergencies such as wound closure, treatment of fractures, work related injuries, etc.

Appointments

Appointments are not required to see a doctor at this centre. Although patients can request to see a particular doctor. All patients are seen on an as-you-arrive basis.

Home visits

The doctors in this practice may be available for house calls and external visits to regular patients. Please see the Receptionist or call the centre to enquire about a home visit.

Billing

This centre Bulk-Bills patients with a valid Medicare card. Some doctors may charge for long consultations, house calls and non- Medicare service items. Patients without a Medicare card will be subject to the following fees:
Monday to Friday $80 
After Hours $100
Saturday afternoon & Sunday $100

Primary Dental

Primary Dental is located within this centre. The dentists specialise in family and cosmetic dentistry and offer routine and preventative dental treatments, as well as a range of cosmetic dental solutions. To make an appointment, please see the Receptionist or call: Ph: (07) 53168230  www.primarydental.com.au.

Patient information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit https://www.healius.com.au/medical-centres-privacy-policy/.

Test results

To obtain test results, you must attend this practice and see a doctor. We do not give out test results over the phone. If a result comes back as clinically significant, you will be contacted by your doctor.

Recalls/Reminders

The doctors in this centre routinely send recall and reminder letters to patients regarding follow-up consultations and the collection of test results. Patients can also register for Diabetic Register, Pap Screening and Aged Care Assessments. Once registered, patients are routinely recalled.

Telephone calls

As it is difficult to interrupt a doctor when in consultation with a patient, generally you will be asked to leave a message. The message will be sent to the doctor electronically. Emergency calls will be taken.

Patient Rights

You have the right, and are encouraged, to participate in decisions regarding your healthcare. Please discuss with your doctor.

National Healthcare Schemes

This Centre is part of the following National Healthcare Schemes:

  • E-Health
  • National Bowel Cancer Screening Program
  • Australian Immunisation

Register Please speak to your GP for further information.

Test Results, Scripts, Referrals & Other Paperwork

For privacy reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. You also need to attend the Centre to obtain any referrals, repeat scripts etc. as part of a consultation with a Doctor. Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.

Patient feedback

We welcome any comments or feedback from patients to help us improve the services at this centre, you can leave your feedback above on our feedback form. We will always endeavour to resolve any complaints directly, but where a matter cannot be resolved, the relevant health complaints commissioner can be contacted by the practice or by the patient for advice and possible mediation. Office of Health Ombudsman visit or call: 
https://www.qld.gov.au/health/contacts/complaints 
Within Australia: 13 QGOV (13 74 68)
International callers: +61734050985 (+10 hours UTC)
Patients have the option to opt out of reminders.

If you do not understand this information, or require a translation please speak to reception or contact: patientfeedback@healius.com.au

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